Privacy Policy

Privacy Policy



Last updated: June 2025


This privacy policy explains how I, Steven (trading as Steven’s Therapy), collect, use, and protect your personal information when you visit this website or engage in therapy with me.


1. Who I Am

I am a qualified therapist offering hypnotherapy and Counselling skills services in Norwich and online. I am committed to respecting your privacy and protecting your data in line with the UK GDPR and Data Protection Act 2018.



2. What Information I Collect


Depending on how you interact with my website or services, I may collect:


  • Contact details – name, email, phone number (via contact forms or emails)
  • Session notes – if you become a client, I will record minimal notes securely for therapeutic and legal purposes
  • Website data – anonymised data about your usage via cookies (see section 5)



3. Why I Collect Your Information


I only collect personal data for the following reasons:


  • To respond to enquiries
  • To provide therapy services safely and professionally
  • To manage bookings and communications
  • To meet my legal, professional, and ethical obligations


I will never sell or share your data with third parties for marketing purposes.



4. How Your Data Is Stored


Your personal information is securely stored and password-protected. Session notes are stored in accordance with ethical and professional guidelines and retained for a maximum of 7 years (or 3 years after a child turns 18) in line with UK law.


5. Cookies & Website Use


This website uses basic cookies to improve user experience and analyse traffic. These cookies do not collect personal information and can be disabled in your browser settings.



6. Your Rights


Under the UK GDPR, you have the right to:


  • Access the data I hold about you
  • Request corrections or deletion of your data
  • Withdraw consent at any time
  • Lodge a complaint with the ICO (Information Commissioner’s Office)



7. Updates to This Policy


This policy may be updated occasionally to reflect legal changes or service updates. Please check this page periodically.